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Refund and Returns Policy

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Last Updated: 04-11-2025

1. Overview

CrabbyLeggs.com (“we,” “us,” or “our”) is committed to delivering the freshest seafood possible, packaged and shipped to maintain peak quality. Because our products are perishable and temperature-sensitive, our return and refund policy differs from typical retail goods. This policy complies with South Carolina state regulations on perishable food sales, including S.C. Code § 39-5-325 (Unfair Trade Practices Act) and applicable federal food safety standards.

2. Returns

We cannot accept returns of seafood products once delivered, due to federal and state food-safety laws prohibiting the resale of perishable goods. Please inspect your order immediately upon delivery. If you believe your order was damaged, spoiled, or incorrect, follow the procedures outlined below.

3. Refunds or Replacements

You may be eligible for a refund or replacement if:

  • Items were damaged or spoiled during shipping;

  • Items arrived thawed when they should have been frozen;

  • You received incorrect or missing items; or

  • The product does not meet our quality standards (e.g., broken seal, compromised packaging).

Upon verification, we will, at our discretion, issue a refund to your original payment method or send a replacement at no charge. Refunds generally appear within 7–10 business days, depending on your financial institution.

4. How to Request a Refund or Replacement

Please contact us within 24 hours of delivery by following these steps:

  1. Email Juicysteaksusa@gmail.com or call 843-324-0124.

  2. Include your Order Number, delivery date, and a brief description of the issue.

  3. Attach clear photographs showing:

    • The exterior box and shipping label;

    • Internal packaging (ice packs, insulation, product containers);

    • Any visible damage or spoilage.

Keep the product refrigerated or frozen until we review your claim. Do not discard or consume the product until instructed.

5. Shipping and Handling Responsibilities

You are responsible for being available to receive your package or ensuring it is placed in a safe, temperature-controlled environment. We are not responsible for orders that were delivered on time but left outside or unrefrigerated.

We use temperature-controlled packaging and trusted carriers; however, once delivery is confirmed by the carrier, product safety depends on your prompt handling. Failure to refrigerate or freeze seafood immediately upon delivery voids eligibility for refunds or replacements.

6. Non-Refundable Situations

  • Change of mind or incorrect item selection after shipment;

  • Failure to refrigerate/freeze product immediately upon delivery;

  • Partial use, repackaging, or refreezing of items;

  • Subjective taste or texture preferences;

  • Failure to report an issue within 24 hours of delivery.

7. Cancellations & Modifications

Orders can be cancelled or modified only before shipment. Once shipped, the order cannot be cancelled. If in transit, it must be accepted, and this policy will apply.

8. Quality Guarantee

CrabbyLeggs.com stands behind every product we ship. If your order fails to meet our freshness standards and you contact us promptly under this policy, we will work to resolve the issue quickly and fairly.

9. Compliance with South Carolina & Federal Law

This policy follows South Carolina food-handling laws and the U.S. Food Code for perishable seafood. Refund decisions may require verification of handling practices and shipping data (including temperature logs where applicable). Claims found to result from improper customer handling or storage may be denied.

10. How to Contact Us

CrabbyLeggs.com – Customer Support
Email: Juicysteaksusa@gmail.com
Phone: 843-324-0124
Mailing Address: 3555 Dorchester Rd, N Chas SC 29406

11. Changes to Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website and purchase of our products after such updates constitute acceptance of the new terms.

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